Resources

Renita Dsouza

webinars & podcasts

People Make The Experience: How Your Staff Drive Customer Loyalty

What is great service in 2025? In the final episode of our four-part Loyalty Series, the Tech on Toast podcast, powered by Zonal, unpacks why hospitality is still (and always will be) a people business and how that truth fuels loyalty.

webinars & podcasts

Loyalty That Lasts: Growing with Guests, Not Just Points

In this episode of Tech on Toast, we explore how customer loyalty has transformed. It’s no longer about collecting stamps for a free coffee, it’s about personalisation, meaningful value, and a sense of belonging. So, what does that really mean for pubs, hotels, and restaurants today?

research

GO Technology: More Than a Meal

With the rising cost of living and tighter budgets, many people are cutting back on how often they eat and drink out and instead choosing to treat themselves with more special, memorable experiences. From tasting menus, bottomless brunches and interactive activities, discover how you can encourage guests to book, spend and return by offering more than a meal

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