Latest news and updates

Find out what has been going on at Zonal lately, including company news, product announcements, new integrations and campaign updates.

Google Hotel Booking Link
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Zonal Hotel Solutions soon to launch Google Hotel Booking Link

Coming soon - The PMS integration of Google Hotel Booking Link carries some incredible benefits for our customers, helping to increase visibility and bookings to boost profits.
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Pubs set for a bumper Six Nations

With the Guinness Men's Six Nations rugby tournament set to kick off this week the latest figures reveal bookings in pubs and bars are up a huge 38% for match times, compared to the comparable period last year. 
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HiJIffy - AI and Automation in hospitality
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Zonal Hotel Solutions announces new AI partnership

We are delighted to announce a brand-new partnership with HiJiffy, a chatbot provider that will help us offer our customers cutting-edge AI technology
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Zonal Hotel Solutions celebrates strategic payment partnership

Zonal Hotel Solutions has launched groundbreaking collaboration with FreedomPay, to seamlessly integrate Zonal’s PMS with a state-of-the-art payment entry device (PED).
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Latest insights reveal Sundays as the top booking date for 2024

Recent research reveals 90% of the top booked dates for 2024 were Sundays, highlighting the importance of these days for the hospitality industry.

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New Integration for ZHS - Enhance My Stay
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Zonal Hotel Solutions launches new upselling integration

We’re excited to announce the launch of our newest integration, Enhance My Stay - our newest upselling PMS integration.
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Research reveals London as worst offender for no-shows

New figures from Zonal and CGA by NIQ, reveals significant regional differences in hospitality no-shows across the UK, with London home to more than a quarter of Britain’s no-shows, double the national average.
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No-shows in hospitality back up to record high

New figures from Zonal’s latest GO Technology report, in partnership with CGA by NIQ, reveals that the number of consumers not showing up for their reservations in pubs, bars and restaurants is back to a record high of 14%.
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Digital News for Hotels
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Zonal Hotel Solutions launches digital news service

We're excited to launch our brand-new digital newspaper and magazine service, enabling hoteliers to offer guests worldwide newspapers and magazines, audiobooks, games, podcasts, videos and more - all from their own devices or a hotel-owned system.
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Embracing the future: High Level Software transitions to Zonal Hotel Solutions

As part of our ongoing commitment to delivering the best integrated technology solutions for hoteliers, High Level Software has rebranded to Zonal Hotel Solutions.
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Zonal launches delivery management platform

We're excited to announce the launch of our new cost-effective and user-friendly platform designed to revolutionise how businesses manage their delivery service providers.
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Zonal wins the double at the Restaurant Readers’ Choice Awards

We are excited to share that Zonal has topped not one, but two categories at the Restaurant Readers’ Choice Award winning both the EPoS and Technology categories.
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Independent Hotel Show 2024
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News: Join us at the Independent Hotel Show 2024

Attending the Independent Hotel Show? Make sure to stop by our stand to see what's new from our PMS software!
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News: Join us at the 2024 exhibitions

Attending the Casual Dining Show or Hospitality Tech Expo this year? Make sure to stop by our stand to see what's new from Zonal and meet our partners!
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From telephone bookings to AI, GO Technology reports show a decade of change in hospitality

To celebrate 10 years of GO Technology insights, Zonal and CGA take a look back at how tech has shaped the industry over the past decade.
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Junior Board in Hospitality
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Zonal Hotel Solutions sponsors the Junior Board – a new leadership program for young hospitality staff

Zonal Hotel Solutions is proud to announce our sponsorship of the Hospitality Junior Board, an initiative to encourage young people to choose hospitality as a career path.
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Zonal partners with Workforce to support developing careers in hospitality

Zonal has partnered with Workforce, a brand new, free-to-use membership platform, promoting the incredible career opportunities available in pubs and providing practical support and inspiration for everyone working in the sector.
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Christmas comes early for hospitality this year

Has the soggy summer weather convinced Brits to start planning Christmas early? Latest insight from leading hospitality technology partner Zonal, reveals that bookings for Christmas 2024 are up by 54%, compared to this point in 2023.
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Net Zero Now and Zonal partner to drive sustainable change in hospitality

Zonal is thrilled to announce a strategic partnership with Net Zero Now, a leader in carbon accounting solutions. This integration aims to streamline carbon accounting, reduce wastage, and enhance operational efficiency for restaurants, pubs, and bars.
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Euros boost for Father’s Day 2024 bookings

Latest insight from leading hospitality technology partner Zonal, reveals Father’s Day bookings are up 44% compared to last year, as Brits gear up to celebrate their dads over a Euros-packed weekend.
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News: New insights reveal top reasons for no-shows

Latest insight from leading hospitality technology partner Zonal and CGA by NIQ, reveals the main reasons guests do not turn up for a reservation.
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Hospitality industry poised for booming Easter weekend

Latest insight from leading hospitality technology partner Zonal, reveals that bookings for the Easter weekend are up by 40% compared to 2023 as consumers prioritise spending time in hospitality over the bank holiday weekend.
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Martyn's Law and the impact on the hotel industry
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Martyn’s Law and its impact on the hotel industry

The Terrorism Protection of Premises Bill, also known as Martyn's Law, is expected to become law this year (2024). While its primary focus is on larger venues, the implications of Martyn's Law extend to the hotel industry.
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News: 50% of all Valentine’s Day bookings are made last minute

Discover the latest consumer insights from Zonal revealing booking trends for the 2024 Valentine's period, including the most popular days for guests to make bookings.
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The strangest reasons why people cancel pub, bar and restaurant bookings

In the world of hospitality, cancellations are an inevitable part of business – but it’s not always for the reasons you’d expect. Research from Zonal, has revealed 10 of the strangest reasons people provided for needing to cancel a reservation.
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News: 2023 Christmas bookings up 41% compared to last year

Zonal’s latest figures show reservations for the month of December are already up by over 40% on 2022, and that bookings for Christmas Day itself are up a whopping 59%.
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News: No-shows in hospitality double from 6% to 12% in 2023

The latest research from Zonal and CGA by NIQ, reveals that the number of consumers not showing up for their reservations in pubs, bars and restaurants has doubled since September last year. A significant 12% of consumers are still not honouring their reservations and not informing venues in advance that they need to cancel.
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News: Latest figures reveal 11th October as the most popular day to make a Christmas Day booking in 2023

The latest consumer insights from Zonal reveal the latest booking trends for the Christmas period in 2023, including the most popular days for guests to make a Christmas Day booking, and group sizes.
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News
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News: Exciting News from Zonal: Changes to our Executive Team!

We are proud to unveil a number of internal changes within our executive team and are thrilled to introduce a new Chief Operating Officer, Chief Customer Officer and Chief Financial Officer.
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News: Father’s day proves a gift for hospitality industry with bookings up by 27% on last year

The latest figures from Zonal and the hospitality commerce platform Toggle, shows bookings for Father’s Day 2023 rose by 27% compared to last year, while a record number of dads will have been given gift cards for meals and drinks as sales of hospitality gift cards increased by 88%.
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News: Zonal wins Family Business of the Year 2023 Award

Zonal is celebrating after scooping the award for the Hospitality, Hotel & Leisure Family Business of the Year at the prestigious Family Business of the Year Awards, hosted by Family Business United.

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News: Easter weekend boom for hospitality industry with bookings up 14% compared to 2022

Latest figures show bookings up 14% for Easter weekend as consumers defy the cost-of-living crisis to celebrate the first bank holiday of the year.
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News: Zonal renews HOSPA sponsorship for 2023

We are pleased to announce Zonal has renewed its partnership with HOSPA, the Hospitality Professionals Association.
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News: Zonal wins Scottish Family Business of the Year

Leading hospitality technology provider Zonal has been chosen as the winner of the Scottish Family Business of the Year Award at The Herald's Scottish Family Business Awards 2022.
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News: Zonal becomes a WIRED Trailblazer!

Zonal has been handpicked as one of WIRED magazine’s Trailblazers of 2023, recognising over 40 years of service to the hospitality industry.
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News: Stuart McLean named an ‘inspirational leader’ in Family Business Top 100

Stuart McLean, CEO of Zonal, has been recognised as an ‘inspirational leader’ in the inaugural Family Business Top 100 list.
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News: Zonal announces acquisition of CRM and digital loyalty company Airship

Leading hospitality technology provider, Zonal, has announced its purchase of Airship, in a deal which includes the Airship CRM and Toggle platforms.

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Likelihood of no-shows has almost halved, reducing the cost of no-shows by £5bn a year

The latest figures from leading hospitality tech provider Zonal and data and insight firm CGA by NielsenIQ reveal the likelihood of no-shows has almost halved, from 11% to 6%.
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Hospitality Rising Campaign joins forces with Zonal

Leading hospitality technology provider Zonal has become the latest firm to back major recruitment campaign, Hospitality Rising.
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Stewart Moss
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News: New Managing Director at High Level Software

Zonal has announced Stewart Moss as the new Managing Director of its hotel tech arm, High Level Software (HLS).
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Breakfast
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News: Father’s Day boom for breakfast bookings

New stats indicate a fresh occasion for hospitality, as breakfast bookings up nearly 60% for Father’s Day in 2022.
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News: Zonal is recruiting for over 60 roles

Zonal is currently recruiting to fill over 60 roles across the UK and will be holding a recruitment fair on 23 June in Edinburgh.
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News: Zonal partners with Mozrest to enable bookings through Google, Facebook and Instagram

Zonal has partnered with booking channel aggregator Mozrest to offer hospitality businesses the opportunity to boost their online bookings through Google, Facebook and Instagram.
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News: #ShowUpForHospitality campaign eases the rate of dreaded no-shows

Latest figures reveal that the rate of no-shows in hospitality across the UK has dropped from 14% to 11% following industry-wide efforts to raise awareness.
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News: Zonal appoints new Chief Operating Officer

Zonal appoints new Chief Operating Officer, completing its newly-strengthened leadership team
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News: New wave of staycationers demand better technology in holiday parks

New research from Zonal and CGA reveals that, amidst a current boom in staycations, customer expectations aren't always being met, especially when it comes to technology.
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News: Zonal strengthens hotel sector offering by connecting loyalty and data functions to its PMS

Zonal has taken another step in solidifying its hotel sector tech by fully integrating loyalty and data reporting into its Property Management system, High Level Software.
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News: Zonal is HR Team of the Year

Zonal was officially recognised at this year’s s1jobs Recruitment Awards as 2020 winner of the ‘HR Team of The Year’ category.

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News: Zonal strengthens its leadership team with brace of new executive appointments

Zonal has strengthened its senior leadership team with the appointment of Olivia FitzGerald as Chief Sales and Marketing Officer, and James Taylor as Chief Financial Officer.
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News: Gen Z most easily frustrated as customers return to pubs and bars

Our latest research with KAM Media has identified the top frustrations customers when visiting a pub or restaurant.
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