All-in-one handheld POS for tableside orders and payment

iServe Plus is Zonal’s handheld all-in-one order and payment solution. iServe Plus delivers advanced hardware capabilities, enabling your staff to take orders and payments — all from one handheld POS terminal.

Transform your guests’ ordering journey

Built for ease-of-use, iServe Plus empowers staff members to efficiently take orders and payments from any location within your venue, enhancing speed of service, accelerating order processing, and facilitating quicker table turns.

Increase efficiency

Time savings for your team

Eliminate the need for staff to make repeated trips to, and from, a POS terminal to key in orders or check product availability – helping your team be more productive.

Time savings for your team

Eliminate the need for staff to make repeated trips to, and from, a POS terminal to key in orders or check product availability – helping your team be more productive.

Faster service, happier guests

Streamline your service operations

Orders are automatically sent straight through to the kitchen for fulfilment without the need for staff to re-key anything, meaning they can focus on serving more guests, and customers spend less time waiting for their orders.

Streamline your service operations

Orders are automatically sent straight through to the kitchen for fulfilment without the need for staff to re-key anything, meaning they can focus on serving more guests, and customers spend less time waiting for their orders.

Reduce mistakes

Eliminate common errors and reduce refunds

Orders are automatically pushed from handheld devices to the kitchen, reducing re-keying errors. Improving customer experience and reassuring diners with allergies, minimising complaints and refunds.

Eliminate common errors and reduce refunds

Orders are automatically pushed from handheld devices to the kitchen, reducing re-keying errors. Improving customer experience and reassuring diners with allergies, minimising complaints and refunds.

Increase revenue

Boost revenue with upsells

Suggested ordering functionality prompts staff to ask guests about adding optional extras to their meal, such as a side or drink, during the ordering process, helping to increase spend-per-head whilst enhancing the customers experience.

Boost revenue with upsells

Suggested ordering functionality prompts staff to ask guests about adding optional extras to their meal, such as a side or drink, during the ordering process, helping to increase spend-per-head whilst enhancing the customers experience.

Real-time updates

Keep staff and customers informed

Easily communicate what dishes or products are out of stock to customers with live data sharing between the POS and handheld devices.

Keep staff and customers informed

Easily communicate what dishes or products are out of stock to customers with live data sharing between the POS and handheld devices.

Key features of Zonal’s handheld ordering solution

iServe comes complete with all the functionality your team needs to deliver effective service.

Easy-to-use interface

iServe’s intuitive interface is built with speed and service optimisation in mind.

Operate offline

Orders taken when offline are automatically submitted to the EPoS once connection is restored.

Take orders & payment

Take orders and payments tableside with iServe Plus, our all-in-one handheld POS.

Seamless integration

Orders automatically integrate directly into your Zonal POS.

Table-side loyalty

Easily scan customer vouchers and loyalty cards tableside with your all-in-one device

Solutions to meet your requirements

iServe Plus with Dojo

Easily process contactless, Apple Pay and Google Pay, payment tableside. The Dojo Pocket is a small, light and powerful handheld card machine designed for hospitality, allowing you to take orders and payments from anywhere.

iServe (Ordering Only)

iServe delivers a cost-effective, reliable replacement to the traditional order pad. Install iServe on any IOS and Android devices to instantly create a handheld EPoS terminal. With an intuitive user experience, team members can take orders from anywhere in your venue, providing a superior service to customers.

What our customers say about iServe

“iServe Plus with Dojo is already saving us time, making it easier for teams to process orders, increasing productivity and efficiency. Customers benefit from a smoother ordering process with less chance of human error. For large outside events this is a game changer with service on the outside BBQ & Hog Roast made 10x smoother through iServe Plus with Dojo at our recent fireworks event. We're looking forward to rolling this out further across the estate over the coming months and we believe that this solution, combined with other technological and operational improvements, will help us to mitigate some of the extra wage cost burden placed on us at the recent budget as we plan for Summer 2025.”
Pubs & Bars
“We have increased the number of people we can serve by up to 40% without having to recruit more serving staff, as the process of taking an order is so much simpler and more efficient.”
Hotels

Begin your Zonal journey

Ready to learn more?

Some questions. Some answers