Part of the Zonal family, Airship is a powerful, hospitality-dedicated CRM platform that enables you to centralise customer data collected at various touchpoints, better understand your customers with profiles, and deliver targeted marketing campaigns that drive revenue.
Airship is built to do the heavy lifting for you, helping you to get customers to visit more often – and spend more when they do. It’s an intuitive, intelligent platform, offering real value and demonstrable ROI to your business.
Product benefit
Airship is purpose-built for the hospitality sector, meaning every single new feature, upgrade or development has been made to add value to your business.
Airship is purpose-built for the hospitality sector, meaning every single new feature, upgrade or development has been made to add value to your business.
Product benefit
Airship allows you to deliver automated, tailored marketing campaigns easily, helping you to build better relationships with your existing customers, as well as incentivise repeat business and increase guest spend with data-led promotions that are more likely to convert.
Airship allows you to deliver automated, tailored marketing campaigns easily, helping you to build better relationships with your existing customers, as well as incentivise repeat business and increase guest spend with data-led promotions that are more likely to convert.
Product benefit
Build one central location for all of the customer data you collect at various touchpoints throughout the customer journey, enabling you to segment and analyse this data to increase the efficacy of your campaigns and provide added value to customers.
Build one central location for all of the customer data you collect at various touchpoints throughout the customer journey, enabling you to segment and analyse this data to increase the efficacy of your campaigns and provide added value to customers.
Product benefit
Airship’s onboarding process is designed to get you up and running and using the platform quickly, so you can start driving additional revenue from day one. What’s more, built-in Airship Academy resources help you utilise the platform effectively.
Airship’s onboarding process is designed to get you up and running and using the platform quickly, so you can start driving additional revenue from day one. What’s more, built-in Airship Academy resources help you utilise the platform effectively.
Product benefit
Airship’s hospitality CRM system is fully integrated with Zonal’s EPoS and wider tech ecosystem, enabling you to combine spend and visit data seamlessly for improved accuracy, and eliminating the need to pull multiple reports from different systems.
Airship’s hospitality CRM system is fully integrated with Zonal’s EPoS and wider tech ecosystem, enabling you to combine spend and visit data seamlessly for improved accuracy, and eliminating the need to pull multiple reports from different systems.
Airship will provide you with all the tools you need to take your marketing efforts to the next level.
Proof of Presence
Airship’s Proof of Presence (PoP) technology tells you how often, where and when guests visit.
Email builder
A simple drag-and-drop tool to build branded emails, with HTML compatibility, editing tools, and more.
Automated campaigns
Create fully branded, automated email workflows to communicate and engage with your customers.
Audience segmentation
Build custom audiences using data collected from various sources to deliver more effective, targeted marketing.
In-depth reporting
Airship delivers insightful reports across every aspect of the data captured within the platform.
Multi-channel
Match your customers’ communication preferences with email and SMS services.
80+ integrations
Airship connects with over 80 technology providers across EPoS, bookings, PMS, ordering, and more.
“Airship has transformed our marketing strategy. We can understand our customer more, and convert our emails into visits. Using targeted emails based on Airships PoP has allowed us to not only increase our SPH but has also allowed us to drive reactive sales and bums on seats!”Learn more
“Working with Airship to date has been a real eye opener to the world of Data. This is just the start of an exciting journey with an industry leader.”
What is a hospitality CRM?
A customer relationship management (CRM) platform is a system that allows businesses to better track and manage customer engagement. For hospitality, CRM systems allow operators to track and manage touchpoints throughout the guest journey, build and send effective marketing communications, and build profiles and segments for their marketing activities.
What are the benefits of a CRM for hospitality businesses?
A CRM system for hospitality can offer a range of benefits to any hospitality business, from increasing revenue through more effective, targeted marketing communications, to better understanding their customers to improve loyalty and retention. Full integration between Airship and Zonal’s EPoS enables hospitality marketers to truly unlock Airship’s full potential with shared basket data from the EPoS allowing for even more personalised promotions and offers.
What support is available for Airship’s hospitality CRM?
Airship has its own dedicated support team, complete with video call, telephone or email support. Their onboarding and customer success team will work with you at every step along the way to make sure you’re set up and ready to go.
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