Resources

Katie Bryant

Dan is CEO of Airship & Toggle which joined the Zonal Group in 2022. Launched in 2013, Airship is the UK hospitality’s leading CRM and customer engagement platform. In 2018, Dan created Toggle, so operators could boost revenues through online sales of gift cards and experiences. With more than 30 years’ experience in the hospitality industry, Dan is hugely passionate about helping operators drive ROI through data, loyalty and technology.

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The power of personalised communication in driving loyalty

In this article, Dan Brookman, founder and CEO of customer data management and broadcast platform Airship, shares his top three considerations for operators looking to drive customer retention.

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How important are effective comms in building customer relationships?

In this article, we explore the importance of, and how to effectively build, relationships with customers in hospitality, including the type of comms customers want to receive, how often, and how to get your communications right.

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Splitting the bill made easy using Zonal’s EPoS

In this article, how Zonal’s Customer Success team explore some of the ways our technology can facilitate the process of splitting the bill and how technology can help streamline and simplify this process, as well as provide an enhanced customer experience,

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GO Technology: Why 6:12pm is the new 8pm

Exclusive research from Zonal and CGA by NIQ reveals a shift in consumer behaviour towards going out earlier when visiting pubs, bars, and restaurants, as well as the factors influencing this shift.

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How can smaller hospitality businesses make loyalty work?

In this article, we take a look at some hospitality operators who are seeing success by approaching loyalty a little differently, to provide advice to operators of smaller hospitality businesses on how they can approach loyalty in their own venues.

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How to nurture loyal customers

With an increasing number of loyalty schemes on the market, many with a broadly similar offer, how can your loyalty scheme stand out in a crowded market?

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Pub Accommodation Review 2025

Exclusive research into consumer and operator sentiment towards the UK pub accommodation sector, produced in partnership with CGA by NIQ, Stay In a Pub, and VisitEngland.

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Loyalty in a cost-of-living crisis

What role can loyalty schemes play in retaining customers and driving repeat business amidst the cost-of-living crisis?

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We’d love to show you how Zonal can help take your hospitality business to the next level. Contact our expert sales consultants using the form below, or call us now 0800 131 3400.

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We’d love to show you how Zonal can help take your hospitality business to the next level. Contact our expert sales consultants using the form below, or call us now 0800 131 3400.

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Make an enquiry

We’d love to show you how Zonal can help take your hospitality business to the next level. Contact our expert sales consultants using the form below, or call us now 0800 131 3400.

Make an enquiry

We’d love to show you how Zonal can help take your hospitality business to the next level. Contact our expert sales consultants using the form below, or call us now 0800 131 3400.